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Terms and conditions

Welcome to worldoforigins.com, an online marketplace (the “website”, “platform”) operated by World of Origins Limited, registered under number 08291709 (the “company”, “us”, “we”) with its registered office at 39 Great Portway, Great Denham, Bedford, Bedfordshire, MK40 4GA, UK.
By using or accessing this website and/or by placing an order you agree to be bound by the Terms and Conditions hereafter, which govern the relationship between World of Origins Limited and you, the buyer. If you do not agree to be bound by these Terms & Conditions you may not use or access the website. World of Origins Limited provides a platform for the primary purpose of enabling buyers to buy the products and services available on the website. The website is provided solely for your personal use. You may not use the website for any commercial purpose. You must be 18 years or over to purchase goods from this website.
These terms and conditions may change from time to time so please check and read them regularly.

1. Terms and conditions for using the platform

1.1 Registration

By registering for an account or buying on the website you confirm that you have understood and accepted World of Origins Limited Terms and Conditions.
You warrant that the information you have supplied as part of the registration process is accurate and that you will notify us of any changes. You are responsible for safeguarding the security of your account, including keeping your password confidential.
Unless agreed by us in writing, all users of the website are limited to one account.
We reserve the right to reject any registration and refuse use of the platform for any reason, at our sole discretion.

1.2 Description and use of our platform

We provide a platform for the primary purpose of enabling users to buy our products and services.
When you make a purchase it does become a legally binding contract between you and World of Origins.

1.3 Conduct and behaviour

You may only use the website and its services for its primary purpose.
In your interactions, you must at all times remain courteous and polite and not use any nicknames, comments, product descriptions or messages that are obscene, discriminatory, offensive or discourteous.
You are responsible for all data transferred from your systems to our website and services and shall bear all liabilities in any way connected to such data and content. You must not:

  • Use worldoforigins.com or any of its services for any unlawful activity;
  • Do anything that causes damage or disruption to the website or its services;
  • Send malicious information to any party using our services (including viruses, Trojans, adwares, worms, spam);
  • Use the website or services for commercial solicitation, or use any data obtained from or via our website without our prior consent;
  • Transfer your account to another party without our prior consent;
  • Provide us with false, inaccurate or misleading information;
  • Attempt to manipulate transactions or tamper with the website in any way.

1.4 Use of data

In the course of our operation we collect data from users. You accept that your personal data might be shared with us as per our Privacy Policy.
Please review our Privacy Policy in full for details on how your personal data is used.

1.5 Disclaimer of warranties

We do not represent or warrant that the website will be error-free, uninterrupted, free from third party attacks or otherwise available at all times to meet your requirements.
World of Origins guarantees that the delivered products are the same as those shown and described in the Website. Liability lies with the Producer for all Products sold. The Producer is also responsible for the truthfulness and completeness of the information on the packaging.
In the event of lack of conformity of the Products sold by World of Origins, you must immediately contact us on help@worldoforigins.com. Please ensure you provide a clear statement with your order number, full name, geographical address and details of the goods.
Before returning any products you will need a written confirmation from us agreeing to the return. We might request additional information or photographs before we agree to any returns.
Prior to returning your goods to us, you must retain and take reasonable care of the goods.
Any goods should be returned in their original and unused condition (with original packaging), with all labels still attached. If labels or seals are removed/tampered with, the goods will be considered used.
Sale of Products to private consumers is subject to the obligatory legal warranties established in the Consumer Code. If a product is faulty/damaged the Customer is entitled, as long as the type of Product so permits, to a replacement.
If you wish to cancel your order within 14 days of receiving the goods, you will return the goods, at your cost, to the address confirmed on our email. The Customer forfeits these rights if he/she fails to report the lack of conformity to World of Origins within 14 days from the date on which the goods were received unless the Product, by its nature, is perishable or subject to expiry within a shorter term, in which case please refer to our returns policy for perishable items.

1.6 Limitation of liability

This Agreement shall not exclude liability for death or personal injury resulting from our negligence, or any liability that cannot be limited or excluded by law.

1.7 Force Majeure

We will not be obliged to fulfil the responsibilities detailed in the terms and conditions in circumstances beyond reasonable control. These include but are not limited to earthquakes, floods, fire, plague or other natural disasters, terrorism, riots, civil disturbances, war, strikes, nuclear or chemical contamination, failure of public infrastructure, national emergency, inclement weather or acts of God. Duties and obligation will be postponed for the period of the Force Majeure.

2. Perishable items

2.1 Returns

For the avoidance of doubt, it is not possible to return fresh or frozen, perishable or custom-made food or drinks unless they are supplied in breach of applicable regulations.
For general refunds and returns policy please refer to Buyer terms and conditions.

3. Buyer terms and conditions

3.1 Purchase

To make a purchase from the website you must register for an account as a buyer. Your use of the website implies your acceptance of our terms and conditions and Privacy Policy.
We accept payments using Visa, Mastercard or American Express cards.
When you place an order, you authorise our technical partner Worldpay (UK) Limited to take payment for the purchase price and are deemed to transact subject to our terms and conditions. An order is deemed to be accepted by us when you receive an email confirmation that order has been dispatched.

3.2 Limitation of liability

In no event shall worldoforigins.com be held liable for online advertisements, editorial features or recommendations about diets and/or particular products or services that may be suggested for particular purposes or expectations. No such representations or recommendations that may be displayed on worldoforigins.com should serve as a substitute for professional advice.
You should not rely solely on the information presented on the website.

3.3 Refunds

You have 14 days in which to request to cancel the order, starting the day after the goods have been received. For the avoidance of doubt, it is not possible to return fresh or frozen, perishable or custom-made food or drinks unless they are supplied in breach of applicable regulations.
Before returning any products you will need a written confirmation from us agreeing to the return. For this you must immediately contact us on help@worldoforigins.com. Please ensure you provide a clear statement with your order number, full name, geographical address and details of the goods.
If the goods are eligible for a return and refund, they must be returned to us within 14 days of your notification of cancellation. We recommend that proof of postage be obtained. The items must be returned in their original undamaged packaging and labels, together with any accessories, booklets or free gifts.
If the goods have been handled unnecessarily, other than to establish their nature, character and function, you will be liable for any diminished value or we can refuse a refund.
We have the right to decline or cancel any orders placed where prices or information appear to be incorrect, due to typographical error or otherwise, whether or not the order has been confirmed. In case such cancellation occurs after your credit card was charged, we will issue an immediate and full refund for the transaction amount to the payment method used.

3.4 Termination

We reserve the right to suspend or terminate your account if you are in breach of the terms and conditions without notice.

4 No partnership or agency

Nothing in this Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties.

5 Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Our Privacy Policy may change from time to time and we will update users of this website by making the new policy available here.
WORLDOFORIGINS.COM is committed to safeguarding and preserving customers’ privacy. In running and maintaining our website we may collect and process the following data (which may involve using third party technology):

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • Information that you provide when you communicate with us by any means.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. For the avoidance of doubt, this does not include the products being sold on our website.

Use of your information

We use the information that we collect from you to provide and improve our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
  • To inform you of any changes to our website, services or goods and products.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Third party links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve its policy towards visitor privacy. You should review their privacy policy before sending them or sharing any personal data.

Access to information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Policy on help@worldoforigins.com

Payment options

We accept payments from

Privacy policy

How we use your personal data

This is applicable once we have analytics setup for our website.

  • We may process [data about your use of our website and services] ("usage data"). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed [for the purposes of analysing the use of the website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [monitoring and improving our website and services]].
  • We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business.
  • We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, gender, date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services.
  • We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.
  • We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include [your contact details and the transaction details. The source of the transaction data is you. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
  • We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.

Cookies that we use

We use cookies for the following purposes:

  • authentication - we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: [identify cookies]);
  • [personalisation - we use cookies [to store information about your preferences and to personalise the website for you][ (cookies used for this purpose are: [identify cookies])]];
  • [security - we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally][(cookies used for this purpose are: [identify cookies])]];
  • [cookie consent - we use cookies [to store your preferences in relation to the use of cookies more generally][ (cookies used for this purpose are: [identify cookies])]].

[additional list items]

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Our details

This website is owned and operated by [WORLD OF ORIGINS LTD].

We are registered in [England and Wales] under registration number [8291709], and our registered office is at [39 Great Portway, MK40 4GA].

Our principal place of business is at [39 Great Portway, Mk40 4GA UK].

You can contact us:

  • [by post, to [the postal address given above]];
  • [using our website contact form];
  • [by email, using [the email address published on our website from time to time]].